Order help

Track your order

Every Silarius shipment is tracked. Find your package, see your order status or ask our team.

UPS, FedEx, USPS and freightOrder status in your accountReturns in 3 steps
Have a tracking number? Paste it here and we open the right carrier.
Check your order status Sign in with the email you ordered with to see every order, its status, tracking and invoices. Sign in to see orders Your order confirmation and shipping emails also have a "View your order" button.
Need to return something? Check if your order can be returned and send the request in 3 steps. Start a return

Ask about an order

Include your order number (it starts with #). We reply within one business day.

Thank you, we have your request. A Silarius specialist will reply within one business day. Need it sooner? Call 1-833-SILARIUS.
By sending, you agree we may contact you about this request.

Shipping questions

When will my order ship?

Items in stock in our warehouse ship the same or next business day. Other items ship from one of our three US warehouses or the distributor, usually in 1–3 business days. The product page shows the estimate.

Why did my order arrive in several boxes?

We ship each item from the warehouse closest to you, so a larger order can arrive in more than one shipment, each with its own tracking.

My item arrived damaged.

Tell us within 3 days of delivery with photos and we make it right, with no restocking fee. Use the form or start a return.

Do you ship freight?

Oversized items ship by freight. We confirm the freight cost with you before the order ships. See our shipping policy.