This Privacy Policy explains what personal information Silarius collects, how we use and share it, and the choices and rights you have. It applies to silarius.com, silariussecurity.com, the Silarius apps and our services.
Last updated: October 25, 2026
Silarius LLC ("Silarius", "we", "us" or "our"), 1033 US Highway 46, Suite 204, Clifton, NJ 07013, United States, is responsible for the personal information described in this policy. It covers personal information we collect when you visit silarius.com or silariussecurity.com (the "Sites"), use the Silarius mobile apps (the "Apps"), use our planning tools, buy products, subscribe to Silarius Cloud or Silarius Live Monitoring, apply for a dealer account, or otherwise contact us (together, the "Services"). Both Sites are operated by Silarius and share the same store, customer accounts, orders and this policy.
This policy does not cover video, audio, images and related data recorded by cameras that our customers connect to Silarius Cloud or Live Monitoring. For that data, our business customer decides what is recorded and why, and we process it on the customer's behalf (see Section 8). It also does not cover third-party websites, apps or services we link to, which have their own privacy policies.
If this policy conflicts with our Terms of service, this policy controls how we handle personal information.
Depending on how you use the Services, we collect the following categories of personal information:
We collect account sign-in credentials (which some state laws treat as sensitive personal information) only to give you access to your account. We do not intentionally collect other sensitive personal information, such as Social Security numbers, health information or biometric information, about visitors to our Sites; please do not send it to us. If you use the camera scanner on silariussecurity.com to read a product label or barcode, the camera image is processed in your browser to read the code and is not sent to us.
Our Site Planner, Apartment & Building Planner, System Builder and similar tools help you design a system. Here is exactly how they handle your information:
Please plan only properties you own, occupy or are authorized to plan, and do not enter other people's personal information in the tools.
We may also create de-identified or aggregated information that does not identify you and use it for any lawful purpose. We do not try to re-identify it.
We and our partners use cookies, pixels, tags, local storage and similar technologies to run the Sites (for example your cart, sign-in and saved plans), to remember preferences, to measure use and performance, and to advertise. These include tools provided by Shopify, Google (Google Analytics, Google Ads and Google Merchant Center), Microsoft (Microsoft Advertising), Meta (Facebook and Instagram), our review, loyalty, chat and video providers (for example embedded Vimeo videos), and similar partners. These partners may collect information about your use of our Sites over time and across other websites and use it to show you ads and measure them.
Under some US state laws, sharing information with advertising partners for targeted advertising may be considered a "sale" or "sharing" of personal information. You can opt out at any time on our Your Privacy Choices page, and, where our Sites can detect it, we treat a Global Privacy Control (GPC) signal from your browser as a valid request to opt out of sale, sharing and targeted advertising for that browser and, if you are signed in or we can otherwise identify you, for your account. The Your Privacy Choices link appears in the footer of both Sites. You can also block or delete cookies in your browser settings, opt out of interest-based ads from many companies at optout.aboutads.info, and control Google ads at adssettings.google.com. Blocking some cookies may stop parts of the Sites, such as the cart or saved plans, from working. We do not currently respond to "Do Not Track" signals other than GPC.
We share personal information only as described here:
We do not sell personal information for money. We do not share your personal information with third parties for their own direct marketing.
When a business or person connects cameras to Silarius Cloud or Live Monitoring, the video, audio, images, alerts and analytics results from those cameras ("Customer Video Data") may include images of people. Our customer decides where cameras are placed, what is recorded, which analytics are turned on and how long video is kept, and is responsible for giving any notices and getting any consents the law requires. Silarius and its service providers process Customer Video Data only on the customer's behalf and instructions, to provide, secure and support the service, and as required by law. We do not sell Customer Video Data or use it for advertising.
Optional AI features may detect people, vehicles, license plates, faces or other objects. Where a customer turns on face recognition or license plate recognition, the customer is the business responsible for that data under biometric and license plate laws. If you have been recorded by a camera that a Silarius customer operates and want to make a request about that video, please contact the business that operates the camera. If you contact us, we will forward your request to that customer where we can identify them, and help them respond as the law requires.
Biometric and license plate data. Face templates and license plate reads created by Silarius Cloud analytics are processed only for the customer that turned the feature on. They are not sold, leased or traded, are not disclosed except to our service providers, to that customer or as required by law, and are permanently destroyed when the customer deletes them, when the analytics add-on or subscription ends, or when the customer's retention period ends, and in all cases no later than three years after the individual's last interaction with the customer.
Customer Video Data is kept for the retention period of the customer's plan and then deleted on a rolling basis, or sooner if the customer deletes it or the subscription ends, as described in our Subscription and purchase options policy. Video saved by monitoring operators about an incident is kept as needed to document the incident and for legal purposes.
We keep personal information only as long as needed for the purposes in this policy, to meet legal, tax and accounting requirements, to resolve disputes and to enforce our agreements. Our general retention periods are:
When we no longer need personal information, we delete or de-identify it.
We use reasonable administrative, technical and physical safeguards designed to protect personal information, and our platform and payment providers maintain their own security programs. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Keep your password safe and tell us right away if you think your account has been compromised. If a data breach affects your personal information, we will notify you and the authorities as the law requires.
Choices for everyone. You can update your account details, unsubscribe from marketing emails using the link in any email, reply STOP (or tell us in any other reasonable way) to stop marketing texts, opt out of targeted advertising on our Your Privacy Choices page or with GPC, and clear saved plans from your browser.
US state privacy rights. Depending on the state where you live (including California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah and Virginia), and subject to the exceptions in those laws, you may have the right to:
How to make a request. Email info@silarius.com with the subject "Privacy request", or call 1-833-745-2748. To opt out of sale, sharing or targeted advertising, use our Your Privacy Choices page. We will verify your request by matching information you give us with information we hold (for example your email and a recent order number), and we may ask for more information if needed. An authorized agent may submit a request for you with your signed permission, and we may ask you to confirm your identity directly. We respond within the time the law requires (generally 45 days, which may be extended as the law allows).
Appeals. If we decline your request, you can appeal by replying to our decision or emailing info@silarius.com with the subject "Privacy appeal" within 60 days. We will respond in writing within the time the law requires. If you are not satisfied, you may contact your state attorney general.
California notice at collection and disclosures. In the last 12 months we collected the categories in Section 2 from the sources in Section 3, for the purposes in Section 5, and disclosed them for business purposes to the categories of recipients in Section 7. We may have "sold" or "shared" identifiers, device and usage information, commercial information and inferences with advertising and analytics partners as described in Section 6. We do not knowingly sell or share the personal information of consumers under 16. Retention is described in Section 9. California's "Shine the Light" law lets California residents ask once a year about disclosure of personal information to third parties for their direct marketing; we do not make such disclosures.
Nevada. We do not sell covered information as defined by Nevada law. You may still send a request to opt out to info@silarius.com.
We may offer reward points, discounts or similar benefits (for example through our rewards program) for purchases, creating an account, referrals or other activities described in the program. To take part, you give us your contact details and we track your purchases and activity. You opt in by joining the program and can stop at any time by contacting us at info@silarius.com; earned benefits may then be lost as the program terms state. We estimate that the value of your personal information to us is reasonably equal to the value of the benefits we offer, based on the expected cost of those benefits.
Our Services are meant for adults and businesses and are not directed to children under 16. We do not knowingly collect personal information from children under 13 (or under 16 where state law sets that age). If you believe a child has given us personal information, contact us and we will delete it.
We are based in the United States and our Services are intended for customers in the United States. If you use the Services from outside the United States, your information will be processed in the United States and in other countries where we and our service providers operate, including Live Monitoring operators located outside the United States, whose data protection laws may differ from those where you live. Where the law requires, we use appropriate safeguards for these transfers.
Our Sites are powered by Shopify, which provides our online store platform, checkout and customer accounts. Shopify processes personal information to provide these services to us and, in some cases, uses it for its own purposes, for example to improve its services, prevent fraud and provide Shop app features, as described in the Shopify Privacy Policy. When you use Shop Pay or the Shop app, Shopify's own terms and privacy policy apply to that use.
We may update this policy from time to time. The date at the top shows the latest version. If we make material changes, we will post the updated policy on the Sites and, where the law requires, notify you or ask for your consent.
Questions, requests and complaints: email info@silarius.com, call 1-833-SILARIUS (1-833-745-2748), or write to Silarius LLC, Attention: Privacy, 1033 US Highway 46, Suite 204, Clifton, NJ 07013, United States.
