International Shipping Policy

We sell to customers around the world. For international orders, we prepare your order at our New Jersey warehouse and you choose the carrier that delivers it to you.

Know the handoff point. Silarius is responsible for getting your order to our New Jersey warehouse. From there, the international carrier you choose is responsible for delivery.

How it works

At checkout, use this shipping address so your order is reserved for international handoff:
Silarius LLC, International Unit, 1033 US Highway 46, Unit 204, Clifton, NJ 07013
Once processed, your order is sent to our New Jersey warehouse and reserved under your name.
Email us a valid prepaid shipping label from an authorized US carrier: USPS, UPS, FedEx or DHL. Choose a drop-off option rather than pickup, which usually costs more.
When we receive your label, we attach it to your package and drop it at the carrier's location.
From there, delivery to your address is between you and your carrier. Any issue in transit is resolved with that carrier.
If you return goods after we've processed the order to our warehouse, the return label back to our US warehouse is at your cost.

Customs, duties and taxes

You are responsible for all taxes and duties (including VAT) charged by your country. Silarius has no control over customs holds or fees. As an example, UK residents might expect customs charges of at least 20% of the purchase total. If a package is held for collection and payment and isn't collected, the product charge is not refunded.

Insurance

Most international express carriers offer shipment insurance. If it isn't included, it's usually inexpensive and easy to add when you buy your label.

Prices and exchange rates

All prices on silarius.com are in US dollars. Exchange rates change daily, Silarius isn't responsible for losses from currency changes, and your card issuer may charge a conversion fee.

Card verification

International cards sometimes need extra verification. If needed, we email you instructions and place a small charge on your card (usually under $3.00), refunded right after verification. Once verified, your order ships in 1 to 2 business days.

Orders to Canada

Orders shipped to Canada can't be returned, cancelled or refunded. See our return policy.